This policy is prepared in accordance with regulations in Indonesia.

In the event that an online purchase does not meet your expectations, we accept return by shipping method. With the qualification that items must be unworn and unused and must include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas. For returned goods, out of stock or reject, we can only provide E-Voucher and will not be giving cash or bank credit as a refund. We accept returns based on the following period from receipt of your order:

After Sales

We accompany your piece with a complimentary 1-year warranty from the date of purchase, ensuring its structural integrity as it begins its journey with you.

Only original, unaltered, and unmodified materials and workmanship surface during your warranty period, we will arrange for a complimentary repair with a shipping fee. This applies strictly to production standards and excludes wear from personal handling or accidental damage.

For adjustments required beyond our standard 1-year warranty period, or for the restoration of everyday environmental wear and accidental mishaps, our artisans remain at your service. For these specialised restorations, a baseline care cost and shipping fee will apply to carefully revitalise your piece while preserving its unique character

Warranty Exceptions

The complimentary 1-year warranty does not cover:

• Damage from unintended use, accidental handling, or storage that deviates from care guidelines.
• Permanent structural or surface damage to leather (such as tears, deep creases, stains, or burns).
• Natural variations inherent to handcrafted premium leather, including organic texture variations, fine wrinkles.
• Items presented without a valid sales receipt or original proof of purchase.
• Damage or structural modifications caused by independent repairs or disassembly outside of official workshops.
• Requests to alter the original colour, shape, or design of the piece.
• Products discounted by 30% or more on the receipt, items from unauthorised retailers or websites, and or counterfeit goods.

Repair & Assessment

Repairs will proceed only after providing you with a cost estimate, a standard completion timeline, and options for premium alternative materials for your approval before any restoration work begins.

Free repairs are provided strictly for manufacturer defects within 1 year of the original purchase date. The following services are always subject to a fee, regardless of your warranty status: repairs for accidental damage, environmental exposure, or regular wear and tear, and the replacement of consumable, high-wear maintenance parts including insoles, rubber sole reinforcements, and heel caps.

This Privacy Policy explains how [Company Name / Site Operator] (“Site”, “we”) collects, uses, stores, discloses, and protects your Personal Data when you access, use, or conduct transactions through the Site.

By using this Site, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Definition of Personal Data

“Personal Data” means any data relating to an identified or identifiable individual, either directly or indirectly, whether independently or in combination with other information, as regulated under Indonesia Law. 

2. Collection of Personal Data

We may collect your Personal Data through the following means:

a. When you visit and use the Site;

b. When you place orders or conduct transactions;

c. When you contact us for customer support;

d. Automatically through the use of cookies and similar technologies.

3. Types of Personal Data Collected

a. Device Data

Examples of collected data:

• IP address;
• Browser type and version;
• Time zone;
• Cookie information;
• Browsing activities and interactions on the Site.

Purpose of collection:

• To provide and optimize Site services;
• To analyze Site usage;
• To enhance system security and performance.

b. Transaction / Order Data

Examples of collected data:

• Full name;
• Billing and shipping address;
• Email address;
• Phone number;
• Payment information (excluding sensitive card data processed directly by payment service providers).

Purpose of collection:

• To process orders and payments;
• To deliver products;
• Transaction administration;
• Fraud prevention;
• Order-related communications.

c. Customer Support Data

Examples of collected data:

• Communication history;
• Additional information voluntarily provided by you.

Purpose of collection:

To handle customer inquiries, complaints, and requests.

4. Legal Basis for Processing Personal Data

We process your Personal Data based on one or more lawful bases in accordance with Indonesia Law, including:

a. Your consent;

b. Performance of a contract or transaction between you and us;

c. Compliance with legal obligations;

d. Protection of your vital interests;

e. Performance of tasks carried out in the public interest;

f. Our legitimate interests, provided they do not override your rights and freedoms.

5. Use of Personal Data

We use your Personal Data to:

a. Provide and manage Site services;

b. Process transactions and deliveries;

c. Provide customer support;

d. Send product, service, or promotional information (subject to your consent);

e. Comply with applicable laws and regulations.

6. Disclosure and Sharing of Personal Data

We may share your Personal Data with limited third parties, including:

a. Shopify, as the e-commerce platform provider;

b. Payment service providers, logistics partners, and other supporting service providers;

c. Government authorities or law enforcement agencies where required by law.

d. All third parties are required to process Personal Data in accordance with applicable data protection laws.

7. Data Retention and Security

We retain your Personal Data only for as long as necessary to:

a. Fulfill the purposes for which the data was collected; and/or

b. Comply with applicable legal obligations.

c. We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, disclosure, misuse, alteration, or loss.

8. Rights of Personal Data Subjects

In accordance with the Indonesia Law, you have the right to:

a. Obtain information regarding the processing of your Personal Data;

b. Access and obtain copies of your Personal Data;

c. Rectify and update your Personal Data;

d. Withdraw consent;

e. Request deletion or destruction of your Personal Data;

f. Object to certain processing activities.

g. Requests to exercise these rights may be submitted through the contact details provided below.

9. Cookies

The Site uses cookies and similar technologies to enhance user experience. You may manage cookie settings through your browser; however, restricting cookies may affect certain Site functionalities.

10. Minors

This Site is not intended for individuals under the age of 18 (eighteen) years. We do not knowingly collect Personal Data from minors. If you become aware of any collection of minors’ data, please contact us so the data can be promptly deleted.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be announced on the Site and will take effect as of the updated date.

12. Contact

If you have any questions, requests, or complaints regarding the protection of Personal Data, please contact us at:
Email: customercare@everbestshoes.com
Address: EVERBEST TOWER, Jl. Atang Sanjaya No. 21, Benda, Kota Tangerang, Banten, 15125 – INDONESIA

General Provisions

This website is operated by Everbest Group ("We"). By accessing and/or using the Site and conducting transactions, you ("User" or "Consumer") confirm that you have read, understood, and agreed to all of these Terms and Conditions.

These Terms and Conditions constitute a valid and legally binding agreement in accordance with the laws of the Republic of Indonesia.

Scope of Services

We provide ecommerce web services through the site, including but not limited to:

1. Product information;
2. Ordering and payment;
3. Delivery;
4. Customer service.

CUSTOMER SERVICE

General Requirements

1. Our working days are Monday to Friday GMT (UTC+07:00) 09.00 WIB to 18.00 WIB, excluding weekends and public holidays.
2. For sales/order enquiries, kindly email us at customercare@everbestgroup.com with your order number.
3. All enquiries (sales/order and payment verification) will be attended to within 48 hours during working days.
4. Please refrain from sending us multiple emails within the 48-hour time frame if you do not receive a reply as your email will be pushed further up and it will take us even longer to get back to you. We will get back to you as soon as possible.
5. All customers who have an account with us will automatically be added to our e-mailing list.

User Requirements

The User represents and warrants that they:

1. Use the Site in good faith;
2. Do not use the Site for any unlawful purposes.

The User is prohibited from:

1. Using the Site for illegal activities;
2. Distributing viruses, malware, or harmful code;
3. Infringing the intellectual property rights of others;
4. Providing false or misleading information.

User Account and Information

The User is responsible for the truthfulness, completeness, and accuracy of the data provided.

Any legal consequences arising from inaccurate or incorrect data shall be the User's responsibility.

We reserve the right to reject, suspend, or deactivate a User account if a violation of these Terms and Conditions is identified.

Products and Pricing

Product information is presented as clearly and honestly as possible in accordance of Indonesia Law;

1. Prices are subject to change at any time and will be displayed before the transaction is completed;
2. Product availability is subject to stock availability.
3. We reserve the right to cancel orders in the event of pricing or product information errors, with prior notification to the Consumer.

Orders, Payment, and Cancellation

An order is deemed valid once payment has been received and verified;

1. Payment methods are those available on the Site;
2. Order cancellations are subject to the applicable Return & Refund Policy.

Delivery

Delivery is conducted in accordance with a separate Shipping Policy, which forms an integral part of these Terms and Conditions. Shipping risks remain our responsibility until the goods are received by the Consumer, unless otherwise stipulated by applicable laws and regulations.

Returns and Refunds

Consumer rights relating to returns and/or refunds are governed by:

1. The Consumer Protection Law; and
2. The applicable Return & Refund Policy on the Site.

Personal Data Protection

The processing of users personal data is conducted in accordance with Laws in Indonesia, especially Personal Data Protection Law and The applicable Privacy Policy on the Site.

We are committed to safeguarding the security and confidentiality of Users' personal data as in accordance with the main law on consumer data protection in Indonesia, it is Law Number 27 of 2022 concerning Personal Data Protection (PDP Law).

Intellectual Property Rights

All content on the Site, including text, images, logos, and designs, is protected by intellectual property laws.

Users are prohibited from using, reproducing, or distributing such content without our prior written consent.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or services of such third parties.

Limitation of Liability

To the extent permitted by Indonesian law:

1. We shall not be liable for indirect, consequential, or losses resulting from circumstances beyond our control;
2. Our liability is limited in accordance with applicable laws and regulations.
3. These provisions do not eliminate consumer rights as stipulated under the Consumer Protection Law.

Force Majeure

We shall not be responsible for any failure or delay in the performance of our obligations caused by circumstances beyond reasonable control, including natural disasters, system disruptions, or government policies.

Termination of Services

We reserve the right to terminate services or User access in the event of a violation of these Terms and Conditions, without prejudice to any rights and obligations that have arisen prior to termination.

Amendments to the Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be announced through the Site and shall take effect as of the stated effective date. Continued use of the Site constitutes acceptance of such amendments.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute shall first be resolved amicably through deliberation. If no resolution is reached, the dispute shall be settled through the Consumer Dispute Settlement Agency (BPSK) or the competent District Court in Indonesia.

Contact

For questions, complaints, or further information, please contact us at:
Email: customercare@everbestgroup.com