Shipping & Delivery policy

Shipping Policy

This policy is prepared in accordance with regulations in Indonesia.

SHIPPING AREAS AND FEES

We provide delivery services to the areas listed. Shipping fees, shipping methods, and estimated delivery times will be clearly informed to consumers before the transaction is completed. Any changes to shipping fees or delivery areas will be announced in advance.

DELIVERY TIME

Orders with available stock (in-stock) will be processed and shipped in accordance with the estimated delivery time stated on the product page.
Estimated delivery times are indicative and may change due to factors beyond our control, including weather conditions, courier operational issues, or force majeure events.
For pre-order or backorder items, delivery times will follow the schedule stated on the product page.
We are obligated to provide accurate, clear, and honest information regarding shipment status to consumers.

SHIPMENT CONFIRMATION AND TRACKING

Once an order has been shipped, consumers will receive shipping information in the form of:

Shipping confirmation via tracking number or shipment reference code, where available.

Consumers may track the shipment through the tracking system provided by the relevant courier service provider.

ORDER CHANGES AND CANCELLATIONS

a. Before Shipment


Consumers are entitled to cancel their order as long as the order has not yet been processed for shipment. Any cancellation fees (if applicable) will be transparently disclosed prior to cancellation. Changes to order details may be made prior to shipment, subject to operational feasibility.

b. After Shipment

If the order has already been shipped, cancellation or address changes are subject to the policies of the courier service provider.
Any additional costs arising from changes or cancellations after shipment will be clearly communicated to the consumer and must obtain the consumer’s prior approval.

SHIPPING RISK

The risk of loss or damage to goods during the shipping process remains the responsibility of the seller until the goods are received by the consumer, unless otherwise stipulated by applicable law.
Consumers are required to inspect the condition of the goods immediately upon receipt.

GOODS NOT RECEIVED OR NOT AS ORDERED

Good not received or not as ordered If:

  • The goods are not received.
  • The goods are received in a damaged condition or do not match the order
  • The consumer must contact us immediately, no later than 3 (three) business days from the date the goods are received or from the date the shipment status indicates delivery.
  • We will conduct verification and provide solutions in accordance with applicable laws, which may include:
  • Reshipment;
  • Replacement of goods;
  • Refund.
LIABILITY AND LIMITATIONS

We shall not be liable for delays or failure in delivery caused by circumstances beyond our control, including but not limited to natural disasters, logistics system disruptions, force majeure or government policies.
Nevertheless, we will continue to provide reasonable assistance and necessary information to consumers.

CONSUMER COMPLAINTS SERVICE

In accordance with applicable laws and regulations, consumers have the right to submit complaints regarding delivery services.


Complaints may be submitted through:
Email: customercare@everbestgroup.com

POLICY AMENDMENTS

This Shipping & Delivery Policy may be updated from time to time. Any changes will be announced through the Site and shall take effect as of the effective date stated therein.

Kebijakan pengembalian

Kebijakan pengembalian

Jika pembelian online tidak memenuhi harapan Anda, kami menerima pengembalian melalui metode pengiriman yang telah ditentukan. Dengan syarat barang harus belum dipakai dan digunakan, serta harus menyertakan semua label, bagian, dan aksesori. Untuk menghindari kerusakan, kami sarankan untuk mencoba alas kaki di area berkarpet. Untuk barang yang dikembalikan karena kehabisan stok atau ditolak, kami hanya dapat memberikan E-Voucher dan tidak akan memberikan uang tunai atau kredit bank sebagai pengembalian dana. Kami menerima pengembalian berdasarkan periode berikut sejak penerimaan pesanan Anda:

HARGA
  • Kemasi barang tersebut dengan aman di dalam kemasan produk aslinya.
  • Lengkapi kuesioner pengembalian pada formulir pengembalian dan masukkan ke dalam paket. Silakan unduh formulir pengembalian dari situs web kami Formulir Pengembalian Everbest.
  • Kirim paket Anda melalui kurir pilihan Anda.
  • Silakan kirimkan paket Anda ke: Everbest Shoes E-Commerce EVERBEST TOWER Cengkareng Business City Tower M, Jl. Atang Sanjaya No.21, Benda, Kota Tangerang, Banten 15125 - INDONESIA
  • Anda akan menerima email konfirmasi pengembalian setelah kami menerima paket Anda. Mohon berikan waktu hingga 7 hari untuk pemrosesan internal. Mohon berikan waktu hingga 2-4 minggu untuk pemrosesan e-voucher Anda.
  • Biaya pengiriman akan dibebankan ke akun Anda.
  • Demi keamanan Anda, harap simpan informasi pelacakan dari jasa kurir. Kami tidak bertanggung jawab atas barang yang tidak sampai ke gudang kami dan jika Anda tidak dapat memberikan bukti pengiriman yang ditandatangani.
PROSEDUR PENGEMBALIAN
  • Kemasi barang tersebut dengan aman di dalam kemasan produk aslinya.
  • Lengkapi kuesioner pengembalian pada formulir pengembalian dan masukkan ke dalam paket. Silakan unduh formulir pengembalian dari situs web kami Formulir Pengembalian Everbest.
  • Kirim paket Anda melalui kurir pilihan Anda.
  • Silakan kirimkan paket Anda ke: Everbest Shoes E-Commerce EVERBEST TOWER Cengkareng Business City Tower M, Jl. Atang Sanjaya No.21, Benda, Kota Tangerang, Banten 15125 - INDONESIA
  • Anda akan menerima email konfirmasi pengembalian setelah kami menerima paket Anda. Mohon berikan waktu hingga 7 hari untuk pemrosesan internal. Mohon berikan waktu hingga 2-4 minggu untuk pemrosesan e-voucher Anda.
  • Biaya pengiriman akan dibebankan ke akun Anda.
  • Demi keamanan Anda, harap simpan informasi pelacakan dari jasa kurir. Kami tidak bertanggung jawab atas barang yang tidak sampai ke gudang kami dan jika Anda tidak dapat memberikan bukti pengiriman yang ditandatangani.
PETUNJUK PENGEMBALIAN
  • Kemasi barang tersebut dengan aman di dalam kemasan produk aslinya.
  • Lengkapi kuesioner pengembalian pada formulir pengembalian dan masukkan ke dalam paket. Silakan unduh formulir pengembalian dari situs web kami Formulir Pengembalian Everbest.
  • Kirim paket Anda melalui kurir pilihan Anda.
  • Silakan kirimkan paket Anda ke: Everbest Shoes E-Commerce EVERBEST TOWER Cengkareng Business City Tower M, Jl. Atang Sanjaya No.21, Benda, Kota Tangerang, Banten 15125 - INDONESIA
  • Anda akan menerima email konfirmasi pengembalian setelah kami menerima paket Anda. Mohon berikan waktu hingga 7 hari untuk pemrosesan internal. Mohon berikan waktu hingga 2-4 minggu untuk pemrosesan e-voucher Anda.
  • Biaya pengiriman akan dibebankan ke akun Anda.
  • Demi keamanan Anda, harap simpan informasi pelacakan dari jasa kurir. Kami tidak bertanggung jawab atas barang yang tidak sampai ke gudang kami dan jika Anda tidak dapat memberikan bukti pengiriman yang ditandatangani.
PERTUKARAN
  • Kemasi barang tersebut dengan aman di dalam kemasan produk aslinya.
  • Lengkapi kuesioner pengembalian pada formulir pengembalian dan masukkan ke dalam paket. Silakan unduh formulir pengembalian dari situs web kami Formulir Pengembalian Everbest.
  • Kirim paket Anda melalui kurir pilihan Anda.
  • Silakan kirimkan paket Anda ke: Everbest Shoes E-Commerce EVERBEST TOWER Cengkareng Business City Tower M, Jl. Atang Sanjaya No.21, Benda, Kota Tangerang, Banten 15125 - INDONESIA
  • Anda akan menerima email konfirmasi pengembalian setelah kami menerima paket Anda. Mohon berikan waktu hingga 7 hari untuk pemrosesan internal. Mohon berikan waktu hingga 2-4 minggu untuk pemrosesan e-voucher Anda.
  • Biaya pengiriman akan dibebankan ke akun Anda.
  • Demi keamanan Anda, harap simpan informasi pelacakan dari jasa kurir. Kami tidak bertanggung jawab atas barang yang tidak sampai ke gudang kami dan jika Anda tidak dapat memberikan bukti pengiriman yang ditandatangani.
NON-RETURNABLE PRODUCTS

For reasons of health, safety, and legal compliance, the following products are not eligible for return:

a. Customized or personalized products;

b. Personal care and beauty products that have been opened;

c. Products purchased at special discounted prices;

d. Gift cards.

PRODUCT EXCHANGE

Product exchanges are conducted as follows:

a. The consumer submits a return request in accordance with the applicable procedure;

b. Once the return is approved, the consumer may place a new order for the replacement product.

REFUNDS

After the returned product is received and inspected, we will notify the consumer of the refund approval status.
If approved:

a. The refund will be issued to the original payment method used by the consumer;

b. The refund process is subject to the policies of the relevant bank or payment service provider;

c. Processing time may vary and is beyond our control.

CONTACT INFORMATION

For inquiries, complaints, or return requests, consumers may contact us via:

Email: customercare@everbestgroup.com

Syarat dan Ketentuan

Syarat dan Ketentuan

Selamat datang di www.everbestshoes.com. Mohon luangkan waktu untuk meninjau Syarat dan Ketentuan sebagaimana dijelaskan di bawah ini. Tidak ada perubahan terhadap Syarat dan Ketentuan ini yang mengikat kecuali disepakati secara tertulis antara perwakilan resmi pengguna dan Perusahaan Everbest. Penyelesaian pembelian barang dan/atau pendaftaran di situs web kami merupakan persetujuan Anda terhadap, dan mengikat pengguna pada, Syarat dan Ketentuan berikut. Jika Anda tidak setuju untuk terikat oleh Syarat dan Ketentuan ini, Anda tidak boleh menggunakan atau mengakses Situs Web www.everbestshoes.com.

Kebijakan privasi

Kebijakan privasi

Pernyataan Kebijakan Privasi ini hanya berkaitan dengan situs web Everbest di www.everbestshoes.com:
Jika Anda memiliki pertanyaan terkait informasi di bawah ini, silakan hubungi kami di: customercare@everbestshoes.com

Terms & Conditions

Terms & Conditions

General Provisions

This website is operated by Everbest Group ("We"). By accessing and/or using the Site and conducting transactions, you ("User" or "Consumer") confirm that you have read, understood, and agreed to all of these Terms and Conditions.

These Terms and Conditions constitute a valid and legally binding agreement in accordance with the laws of the Republic of Indonesia.

Scope of Services

We provide ecommerce web services through the site, including but not limited to:

  1. Product information;
  2. Ordering and payment;
  3. Delivery;
  4. Customer service.

 

CUSTOMER SERVICE

General Requirements

  1. Our working days are Monday to Friday GMT (UTC+07:00) 09.00 WIB to 18.00 WIB, excluding weekends and public holidays.
  2. For sales/order enquiries, kindly email us at customercare@everbestgroup.com with your order number.
  3. All enquiries (sales/order and payment verification) will be attended to within 48 hours during working days.
  4. Please refrain from sending us multiple emails within the 48-hour time frame if you do not receive a reply as your email will be pushed further up and it will take us even longer to get back to you. We will get back to you as soon as possible.
  5. All customers who have an account with us will automatically be added to our e-mailing list.

User Requirements

The User represents and warrants that they:

  1. Use the Site in good faith;
  2. Do not use the Site for any unlawful purposes.

The User is prohibited from:

  1. Using the Site for illegal activities;
  2. Distributing viruses, malware, or harmful code;
  3. Infringing the intellectual property rights of others;
  4. Providing false or misleading information.

User Account and Information

The User is responsible for the truthfulness, completeness, and accuracy of the data provided.

Any legal consequences arising from inaccurate or incorrect data shall be the User's responsibility.

We reserve the right to reject, suspend, or deactivate a User account if a violation of these Terms and Conditions is identified.

Products and Pricing

Product information is presented as clearly and honestly as possible in accordance of Indonesia Law;

  1. Prices are subject to change at any time and will be displayed before the transaction is completed;
  2. Product availability is subject to stock availability.
  3. We reserve the right to cancel orders in the event of pricing or product information errors, with prior notification to the Consumer.

Orders, Payment, and Cancellation

An order is deemed valid once payment has been received and verified;

  1. Payment methods are those available on the Site;
  2. Order cancellations are subject to the applicable Return & Refund Policy.

Delivery

Delivery is conducted in accordance with a separate Shipping Policy, which forms an integral part of these Terms and Conditions. Shipping risks remain our responsibility until the goods are received by the Consumer, unless otherwise stipulated by applicable laws and regulations.

Returns and Refunds

Consumer rights relating to returns and/or refunds are governed by:

  1. The Consumer Protection Law; and
  2. The applicable Return & Refund Policy on the Site.

Personal Data Protection

The processing of users personal data is conducted in accordance with Laws in Indonesia, especially Personal Data Protection Law and The applicable Privacy Policy on the Site.

We are committed to safeguarding the security and confidentiality of Users' personal data as in accordance with the main law on consumer data protection in Indonesia, it is Law Number 27 of 2022 concerning Personal Data Protection (PDP Law).

Intellectual Property Rights

All content on the Site, including text, images, logos, and designs, is protected by intellectual property laws.

Users are prohibited from using, reproducing, or distributing such content without our prior written consent.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or services of such third parties.

Limitation of Liability

To the extent permitted by Indonesian law:

  1. We shall not be liable for indirect, consequential, or losses resulting from circumstances beyond our control;
  2. Our liability is limited in accordance with applicable laws and regulations.
  3. These provisions do not eliminate consumer rights as stipulated under the Consumer Protection Law.

Force Majeure

We shall not be responsible for any failure or delay in the performance of our obligations caused by circumstances beyond reasonable control, including natural disasters, system disruptions, or government policies.

Termination of Services

We reserve the right to terminate services or User access in the event of a violation of these Terms and Conditions, without prejudice to any rights and obligations that have arisen prior to termination.

Amendments to the Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be announced through the Site and shall take effect as of the stated effective date. Continued use of the Site constitutes acceptance of such amendments.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute shall first be resolved amicably through deliberation. If no resolution is reached, the dispute shall be settled through the Consumer Dispute Settlement Agency (BPSK) or the competent District Court in Indonesia.

 

Contact

For questions, complaints, or further information, please contact us at:
Email: customercare@everbestgroup.com